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Your website is your digital storefront. Yet, websites are often treated like one-and-done static assets. The reality is they are dynamic virtual organisms that need regular attention. They require upkeep and maintenance: new product pages, updates to conform with current web standards, refreshed content, and many critical integrations like ecommerce, RSVP forms, registration forms and triggers need to provide the customer with everything they need from your site. This is where the WebOps team approach plays an essential role.
Often, the under-the-hood work of keeping a website on track can be complex and labor intensive. Like an iceberg, only a little bit is visible from the surface. Sometimes, much-needed tasks end up delayed or deferred. With so much going on, it’s all too easy to miss something or make mistakes. These challenges mean user experience may be compromised.
This is where WebOps enters the picture. A realignment toward a WebOps approach helps organizations ensure websites are always optimized for success. WebOps has the potential to turn a website into a digital marketing machine delivering superior UX for your visitors and ROI for your bottom line.
A recent study uncovered several insights about the need for a solid WebOps approach, including:
The overall conclusion: 98% agree that adoptingWebOpspractices would support better collaboration, improve productivity and align web presence toward shared goals.
The hallmark of WebOps is that it brings a disciplined, Agile-like approach with a cross-functional team of marketers, designers and developers. They operate from a goal-focused and data-driven approach, eliminating the common challenges of fragmented or siloed web development, interaction and maintenance.
The rewards of investing in WebOps are considerable. Here are the six benefits you gain when optimizing your website management using WebOps.
One of the most important benefits of WebOps is that it provides a common ecosystem where all team members collaborate on tasks and share information. Too often, an organization’s bandwidth gets wasted because a tech or dev team lacks the ability to quickly translate expectations into action. For example, sales identifies an issue and talks to marketing, who talks to design, who talks to a developer. During this telephone tree process, much is lost in translation. On the other hand, with a WebOps mindset, the whole communication process is simplified because sales, marketing and design are participants in a singular conversation..
Optimizing collaboration breaks through the common problems of marketing, sales and IT silos. The team can utilize input from every sector of the business. So, instead of IT making changes or additions based on guesswork, they know exactly what needs to be done, while end users are able to stay on top of changes in real time. As a result, WebOps empowers the team to address and resolve issues efficiently.
Websites need to be growth drivers for organizations. But they can only meet a standard when everyone knows what the standards for success are. There’s nothing more destructive to digital success than to have different teams expecting disparate goals. WebOps demands a cross-functional approach where teams work together to attain shared success.
If everyone is collaborating in the same ecosystem and speaking the same language, goals are that much easier to establish and align. So, too, is working toward them.
A company’s approach to the web may need to be updated for any number of reasons — from changing market conditions like recessionary headwinds to the creation of fresh content surrounding a new product or company initiative — even to global influences like armed conflict or an international health crisis.
Rather than dealing with website issues in a protracted, piecemeal fashion, WebOps lets organizations move fast. In fact, they can move so much faster that they are able to safely engage in more than one task at a time and deploy new functionality, features and assets in tandem. Moving fast is one thing; moving together is another. A WebOps approach facilitates both.
Websites routinely need technical updates to avoid poor performance, operational failures, security breaches or crashes. Too often, keeping a website running at peak performance requires a person or team to perform multiple tedious and repetitive website development and maintenance tasks.
One of the leading goals of WebOps is to avoid technical problems by employing native platform automation to stay atop issues — without constant manual effort.
Another key objective with employing WebOps is optimizing website performance. Unlike waiting until something breaks to fix it, a WebOps mindset allows for problem identification and resolution before they can impact performance and harm UX or CX. What’s more, WebOps tracks website performance along with KPIs. You can see how changes (such as design updates or new digital asset deployment) impact your site’s overall speed and usability — and how they impact your business, demand generation or pipeline progression.
With this approach, organizations ensure website performance is a well-oiled machine —whether they need to handle large traffic spikes or provide enough bandwidth to ensure every visitor has a great experience.
Marketers are typically forced to rely on their development counterparts for minor website content updates and menial tasks.Waiting on these tasks can bog down the content creation process and, in turn, your marketing campaigns and demand generation. At the same time, it can divert the attention of developers who could be focusing on more complex tasks. With WebOps’ focus on collaboration, communication and shared objectives,the entire process is optimized, giving everyone more time. As a result, that time surplus can be better invested in user experience or content strategy and development.
This means the marketing team can better and more quickly conceptualize, test and deploy new web releases, such as new landing pages, sales assets or calls to action. Achieving new levels of agility means updates can be deployed exactly when companies need them.
With Google penalizing slow sites and placing a premium on helpful content, as well as conversion rates and other KPIs measuring success, not knowing how your website is performing on multiple levels creates significant blind spots. With a committed WebOps team, everyone has visibility into critical web metrics and conversion rates, allowing you to keep track of both performance and gauge user experience. As a result, organizations can take nearly real-time action to improve business results.
WebOps teams can be important, if unheralded growth drivers for companies. When organizations treat their websites like living and breathing assets that need consistent attention, they gain a high-powered marketing machine that delivers ongoing benefits — and consistent, superior customer experience.
At Kuno Creative, we’ve worked with mid-sized businesses and enterprise companies alike, consulting on and implementing sound, sustainable WebOps strategies through the HubSpot platform. For over 20 years, we’ve seen transformative results, accelerated sales velocity, boosted brand recognition and demand generation and developed attractive, rock-solid websites and web content for our clients.
If you’ve struggled to get your sales, marketing and tech teams or stacks aligned in a way that serves your business and not the other way around, schedule a conversation with our WebOps experts to see how we can get website performance growing again.